Shipping policy

Shipping Policy

Last Updated: June 2026

At ZII Studios, we are committed to delivering your order as quickly and safely as possible. All orders are dispatched from Sydney, Australia.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

During product launches, sales periods, holidays, or peak seasons, processing times may be slightly longer. If there are any significant delays, we will contact you via email.

Domestic Shipping (Australia)

We ship Australia-wide from Sydney using trusted courier and postal services.

Estimated delivery times:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location and carrier delays.

International Shipping

We ship to selected international destinations.

Estimated delivery times:

New Zealand: 5–10 business days
United States, Canada, United Kingdom: 7–15 business days
Rest of World: 7–21 business days

International delivery times may vary due to customs processing, local postal services, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any free shipping promotions will be clearly stated on our website.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where available).

Please allow up to 24 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

ZII Studios is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, please contact us at [your email address] and we will assist in working with the shipping carrier to locate your order.

Please note that once an order has been handed over to the carrier, delivery timelines are outside our direct control.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or dispatched.