Frequently asked questions
What is the return & refund policy?
We accept returns & exchanges on unworn items within 14 days of delivery. Items must be returned in their original condition and packaging. (Refunds are available for eligible returns once the item has been received and inspected). shipping costs are non refundable.
When will my order be shipped?
Orders are typically dispatched within 1-3 business days. During launch periods, pre orders and high demand, items may have extended dispatch times.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Shipping rates and delivery timeframes are calculated at checkout based on your location.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Australia shipping: 3-7 business days
International: 7-21 business days depending on destination & customs process.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos and your order number so we can assist you promptly.
What size are zii studios hats
ZII STUDIOS hat sizes are designed as a one size fits most and includes an adjustable inner band to customize the fit to all head shapes.
How do I care for my hat?
To maintain the quality of your ZII STUDIOS hat, store it in a cool, dry place and avoid prolonged exposure to water.
Where is Zii Studios based?
ZII STUDIOS is a luxury summer hatwear brand born in Sydney, Australia. Inspired by endless summers around the world.
How can I contact zii studios?
For any enquiries, please contact us at helloziistudios@gmail.com and we'll get back to you as soon as possible.